CVS Health

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UX Researcher

at CVS Health

Posted: 3/21/2019
Job Reference #: 935237BR
Keywords:

Job Description

Job Title :
UX Researcher
Job ID :
935237BR
Location :
RI - Cumberland
Street Address :
1700 Highland Corporate Drive
Category :
Digital
Description :
Job Description
CVS Health is embarking on a bold digital agenda to transform health care and empower millions of customers on their path to better health. We are creating innovative digital solutions that will make health care more accessible, more integrated and more reliable for more people, online and in our stores. We are looking for passionate, driven people who want to join a high energy and growing team to make a difference in customers’ lives and who want to be on the ground floor of digital innovation that aims to reinvent what a pharmacy and a health care company can be.

As a UX Researcher at CVS Health you will be part of a growing team of digital innovators and user experience professionals that want to make an impact and help people manage their health by designing experiences that meet user goals and exceed expectations. Your empathy for people-customers, patients, caregivers-informs your decisions; your entrepreneurial spirit makes you the ultimate problem solver; your creativity leads you beyond tired constraints and inspires others; and your passion for technology and design connects you to the universe of innovation around us and can only be matched by your desire to deliver great user experiences.

In this role, you will work closely with colleagues across the Digital organization to research and design best-in-class experiences across multiple channels and platforms, including web, mobile web, and mobile app. The ideal candidate will have significant work history orchestrating and conducting a wide range of usability and user research methodologies across omni-channel experiences.

Research responsibilities:
Design and administer usability studies on a wide range of web-sites and mobile apps with consideration for at home/office, on-the-go and in-store experiences and how they interrelate. Attend intake meetings with a variety of stakeholders and help guide discussions surrounding appropriate UX research methods to achieve business and design goals Review and enforce quality of reports detailing the outcome of usability studies Present findings with actionable recommendations to various stakeholders Execute all phases of usability test preparation including test script development Identify and implement a variety of methods for getting input and feedback from customers, including lab usability studies, usertesting.com studies, online (remote-moderated) usability studies, and others as appropriate Partner with other internal research functions (e.g. Marketing Research) to identify appropriate mix of research methods to determine future directions for our websites and mobile apps Partner with other UX managers and UX director on executing research within accelerated project timelines and agile development cycles.

Required Qualifications
3+ years experience and deep knowledge of full user experience design process including considerations for incorporating user research into agile development projects.

Strong Microsoft Office skills, particularly PowerPoint presentation experience

Experience conducting/leading In-person usability studies

Experience with a remote, un-moderated testing platform (ideally Usertesting.com, but a similar platform is suffice).

Ability to swiftly revise and improvise research plans, shift priorities as the environment and deadlines dictate, manage multiple projects at once

Experience communicating user research methods and findings along with demonstrating how proposed research methods most effectively answer questions or validate hypothesis to internal team and other stakeholders.

Preferred Qualifications
Healthcare or Retail industry experience

Planning larger-scale formative studies combining both qualitative and quantitative research methodologies

Axure and/or InVision prototyping knowledge/experience

Comfortable working within a corporate environment, with established practices and processes

Education
Bachelor’s Degree (Required)
Master’s Degree (Preferred)

Business Overview
It’s a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health colleague, you’ll be at the center of it all.

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!