CVS Health

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Technical Support Representative

at CVS Health

Posted: 11/20/2018
Job Reference #: 855590BR
Keywords: technical, system

Job Description

Job Title :
Technical Support Representative
Job ID :
855590BR
Location :
RI - Smithfield
Street Address :
935 Douglas Pike
Category :
Information Systems
Description :
Job Description
This Technical Support Representative is a critical business position supporting the successful operations of nearly 10,000 stores, pharmacies and clinics. They are the first point of contact for all store IT, including any application or hardware support questions and issues. They must analyze and diagnose issues and offer a prompt response and resolution within the required Service Levels. This individual must operate with minimal supervision and is expected to make independent decisions as business needs require. The Technical Support Representative must deliver outstanding customer service in a timely and efficient manner.

Required Qualifications
- 1+ years of call center phone experience OR retail/customer service experience

Preferred Qualifications
- Technical certification or 2 years of equivalent work/life experience
- Must possess the technical aptitude to diagnosis/troubleshoot and resolve critical business IT issues
- Ability to document clear and concise problem tickets accurately depicting the scope of the issue and outcome.
- Advanced analytical and problem solving skills
- Strong interpersonal skills in responding to different levels within the organization
- Ability to communicate directly with non-technical audiences on system use
- Adapt quickly to new technologies and changing business requirements
- Thrives in a high stress environment and exhibits poise in all situations
- Self-directed
- Ability to multi-task through multiple proprietary tools with exceptional efficiency
- Collaborates well in team environment.
- Advocates for the customer
- Ability to complete all required training programs
- Ability to work in flexible schedule environment to support the hours of operation (24/7/365)
- Candidate must work one weekend shift a week
- College degree preferred
- Bi-Lingual
- Knowledge of Lean Six Sigma

Education
High School education or a GED

Business Overview
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units - MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking Advice and Counsel

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: https://jobs.cvshealth.com/

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!