CVS Health

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Supervisor, Retail Pharmacy Customer Care

at CVS Health

Posted: 3/15/2019
Job Reference #: 934219BR
Categories: Customer Service
Keywords: support, service

Job Description

Job Title :
Supervisor, Retail Pharmacy Customer Care
Job ID :
Location :
RI - Cumberland
Street Address :
2100 Highland Corporate Dr
Category :
Management|Call Center
Description :
Job Description
CVS Health has an exciting opportunity for a Supervisor, Retail Pharmacy Customer Care to join our growing team.

Supervisor, Retail Pharmacy Customer Care you will have the ability to provide daily leadership, management and guidance to the licensed call center staff. Responsible for ensuring superior service to our customers and retail partners by providing information, coaching and feedback to agents. Supports call center service level standards by holding individuals accountable for metrics results.
Creates and supports a culture of inclusion and diversity ensuring that actions are in alignment with the CVS policies and values, as well as state, federal and regulatory requirements.

Required Qualifications
2+ years leading, coaching and developing employees

Preferred Qualifications
Experience in use of call center technologies/applications.
Experience working in a call center environment is highly preferred.
The ability to lead diverse work groups in a highly professional and specialized work environment.
Ability to assess talent, manage people and motivate others.
Strong interpersonal and relationship building skills.
Excellent oral, written and interpersonal communication skills.
Experience working in a structured, fast paced call center environment.
Analytical skills.
Ability to manage multiple people and priorities simultaneously.
Must be able to communicate effectively with all levels and prepare effective written documents.

Pharmacy Degree (Bachelor or Doctor) required

Business Overview
It’s a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health colleague, you’ll be at the center of it all.

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!