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Store Operations Consultant - Senior

at CVS Health

Posted: 3/21/2019
Job Reference #: 822219BR

Job Description

Job Title :
Store Operations Consultant - Senior
Job ID :
Location :
RI - Woonsocket
Street Address :
1 CVS Drive
Category :
Pharmacy Operations - Retail
Description :
Job Description
As a Senior Consultant within our Store Operations team, you will be responsible for driving the development and delivery of sales, customer service and business support programs. You will work closely and collaboratively with all Customer Support Center departments, as well as Store and Field Management on the development of these programs, along with their rollout strategies. You will be focused on store and field process simplification and will partner directly with Work Force Management on the evolution of roster management, scheduling, and their integration into other business systems. The primary responsibilities of a Senior Consultant on this team are to use knowledge of front store to contribute to the evolution of existing programs and design of new programs that improve operational processes.

In order to be successful in this Senior Consultant role, you will need to identify and set priorities across various areas of focus and strategically allocate resources to hit key milestones and project deliverables. Strong collaboration skills are key, as it is necessary to work cross functionally and influence our store teams, field leadership and internal business partners. This position will routinely interact with the following groups: Pharmacy Operations, Internal Store Operations, IT, Third Party Vendors, Enterprise Analytics, Workforce Management, and Community Relations.

The ideal candidate possesses a unique mix of leadership and communication skills that will propel them to excel in deploying innovative solutions that will be shared, adopted and deployed across the business. This role will afford the right candidate an opportunity to grow their skills in the areas of: strategic planning, data analysis, project management, solution development, and presentation and interpersonal communication skills in a cross functional environment.

Required Qualifications
- 2+ years of experience in Healthcare and/or Operations
- 1+ years of experience in Retail or Field Management Experience
- Capacity to travel periodically to stores throughout the company to gather operational input and to gauge success of programs

Preferred Qualifications
- 2 years of management experience within a CVS retail store or equivalent retail management experience highly preferred

Verifiable Bachelor Degree or equivalent work experience

Business Overview
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units - MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking Advice and Counsel

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website:

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!