CVS Health

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Senior Account Manager - Operations Support

at CVS Health

Posted: 2/20/2019
Job Reference #: 924379BR
Categories: Retail, Sales
Keywords: retail

Job Description

Job Title :
Senior Account Manager - Operations Support
Job ID :
Location :
RI - Cumberland
Street Address :
400 Scenic View Dr
Category :
Account Management
Description :
Job Description
As 340B Account Manager, this position will be responsible for the daily management of assigned 340B administrator(s), its active specialty and retail clients and/or contracted entities. The position requires the ability to interact with a wide variety of Covered Entity personnel, from Senior Management to operational staff. Duties will include m anaging tasks, projects and plans for various 340B covered entities (i.e. disproportionate share hospitals, federally qualified health centers) simultaneously, while meeting designated deadlines and standards. This position also includes extensive interaction with internal departments including Pharmacy & Field Operations, Finance, Specialty, etc. All duties will be performed at the direction of the Sr Manager, Account Management.


-Managing of the day-to-day operational, planning and development aspects of on-going 340B specialty and retail efforts
-Working closely with covered entities staff to address inquiries and remedy issues
- Collaborate with the Implementation team to transition covered entities appropriately to active account management for the specialty and retail programs
-Supporting program rollout to ensure operational efficiency targets
- Set operational objectives and prepare action steps toward achievement of those objectives with management
- Working with DSH/FQHC entity and internal departments on communication plans
- Maintaining and monitoring strong relationship between covered entity contacts and assigned 340B vendor(s)
- Organizing and implementing successful client relations
- Working with management to develop short-and-long term goals that meet established objectives and contributing to the overall goals of the 340B team
- Performing other duties as assigned

This position will be based out of our location in Cumberland, RI.

Required Qualifications
-Minimum of 2+ years of experience in health-related area or must possess transferable skills
-Minimum of 2+ years of experience in Account or Operations Management experience
-Minimum of 1+ year of Client or Vendor interaction experience

Preferred Qualifications
-Experience with customer service and account management, preferably in the healthcare field, is desired.
-Strong knowledge of healthcare/hospital environment, 340B Programs, pharmacy benefit management, specialty and/or
account management
-Excellent organizational skills with attention to detail
-Ability to organize and manage multiple priorities, including demonstrable experience in workflow management systems and/or service delivery
-Ability and willingness to work in a fast-paced and demanding environment
-Demonstrated problem solving, analysis, and resolution at strategic and functional levels
-Proven customer service orientation with exceptional interpersonal and communication skills
-Effectively use reports, and other analytical tools to help target efforts for maximum program results.
-Strong oral and written communications including familiarity with Microsoft Office (Access, Word, Excel, and PowerPoint).

High school degree required
Bachelors degree preferred

Business Overview
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units - MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking Advice and Counsel

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website:

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!