CVS Health

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Production Support Engineer

at CVS Health

Posted: 11/7/2018
Job Reference #: 894384BR
Keywords:

Job Description

Job Title :
Production Support Engineer
Job ID :
894384BR
Location :
RI - Woonsocket
Street Address :
1 CVS Drive
Category :
Information Systems
Description :
Job Description
As a Production Support Engineer, you will responsible for maintaining and supporting critical CVS Health Pharmacy systems and applications. You will be involved with event, incident, change, and problem management to help meet availability goals and support patient care programs. You will monitor system applications and provide application supporting, utilizing multi-tier front-end, middleware, and back-end databases, such as UNIX, Cisco, and Oracle.

As part of the Production Support Team, you are instrumental in driving issues from solutions to accountability. You will partner and collaborate with Development and Tier 1 Support Teams to triage events and incidents to achieve MTTR goals.

This position will require participation in a 24/7 on-call rotation.

Additional responsibilities of the IT Application Production Support Engineer include:
* Driving technical teams to develop and implement technical solutions to help prevent incidents in a pro-active manner
* Maintaining and monitoring daily/weekly batch jobs and programs in a production environment
* Participating in infrastructure maintenance and application releases
* Maintaining systems support technical documentation
* Adhering to established methodologies, standards, and guidelines

Required Qualifications
* 4+ years of IT experience preferably in a production support or service delivery role

Preferred Qualifications
* Experience with ITIL foundation
* Leading teams and coordinating with multi-functional teams
* Exposure to batch processing and trend analysis
* Experience in Web Server, Middleware, and Oracle database technologies preferably including:
o OHS
o Weblogic
o JBoss
o Informatica
o Initiate
o IBM MQ
* Experience with application support on multi-tier architecture
* Experience supporting batch processing, monitoring technologies, root cause identification, developing defect elimination plans, and event and incident management
* Experience composing implementation plans and leading the successful execution of the plan
* Experience with configuration management, monitoring tools and documentation, and vendor management
* Experience building system and workflow diagrams
* Experience with data and trend analytics
* Exposure to Kepner Tregoe - incident and problem management skills

Education
* Bachelor’s Degree or foreign equivalent in Engineering, Computer Science, Information Systems, IT, or closely related technical field preferred
* High School Diploma/GED plus years of experience in lieu of Bachelor’s Degree required

Business Overview
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units - MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking Advice and Counsel

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: https://jobs.cvshealth.com/

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!