CVS Health

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Pharmacist - Rx Call Center

at CVS Health

Posted: 2/25/2019
Job Status: On Call
Job Reference #: 878878BR
Keywords: pharmacy

Job Description

Job Title :
Pharmacist - Rx Call Center
Job ID :
Location :
RI - Cumberland
Street Address :
2100 Highland Corporate Dr
Category :
Call Center|Customer Service|Pharmacist
Description :
Job Description
Work as part of the Retail Pharmacy Call Center team to ensure that each patient has a positive interaction with CVS Pharmacy. Deliver complete satisfaction by serving each patient according to Customer Care standard operating procedures and CVS Health’s purpose, strategy and values.

* Handle each call in an efficient, courteous and professional manner
* Able to effectively assess and diffuse difficult situations
* Escalate issues to appropriate leadership as needed
* Adhere to Call Center key performance indicators at all times: secure privacy and confidentiality as required by HIPAA, company and departmental guidelines, adhere to organizational procedures, employ effective communication methods to maintain call control, document appropriate comments in patient records, and act in alignment with all State Regulations and Federal Laws
* Have ability to interface / use required call center technology

Operations: * Participate in required Call Center operational meetings and training sessions * Ensure current licensure through timely completion of required professional development (CE’s) * Demonstrate appropriate office conduct at all times

Shift: Monday-Friday 1:30 PM to 10:00 PM

Required Qualifications
-RI Pharmacist licenses required, or ability to secure licensure prior to start of employment
-Extensive pharmacy knowledge and experience in the practice of pharmacy
-Excellent oral and written communication skills
-Demonstrated ability to work as part of a high-performing team
-Highly dependable and self-directed
-Ability to quickly assess and adapt to constantly changing situations
-Experience in a retail pharmacy
-Flexibility in work schedule is needed due to varied needs of our business

Preferred Qualifications
Practical application of pharmacy technology and call center processes and procedures
Bilingual in Spanish

Pharmacist Degree (Bachelor or Doctorate) required.

Business Overview
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units - MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking Advice and Counsel

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website:

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!