CVS Health

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Patient Support Specialist

at CVS Health

Posted: 2/28/2019
Job Reference #: 952661BR
Keywords: patient, health

Job Description

Job Title :
Patient Support Specialist
Job ID :
Location :
RI - Cumberland
Street Address :
2100 Highland Corporate Dr
Category :
Call Center
Description :
Job Description
As a Patient Support Specialist, you will work as part of the Minute Clinic Patient Support team to respond to inbound calls regarding patient inquiries related to visits, treatments, services and insurance billing inquiries. You will be responsible for providing patient information in accordance with HIPAA compliance requirements when providing Protected Health Information. You will respond to customer inquiries regarding billing statements, issues related to possible customer reimbursements and general inquiries related to Minute Clinic claims. Additionally, you will work with other areas within Minute Clinic to obtain the necessary information to resolve patient concerns while ensuring optimum levels of customer satisfaction by serving each caller according to the CVS Health company vision, mission, and values.

Training is from 9-5:30 and typically 3 weeks, followed by 2 weeks of 9-5:30 shifts. After training is complete, shifts will be 1-9:30 with possible, weekends.

Required Qualifications
-1+ years of customer service experience, preferably in a high-volume call center.
- 1+ years of Experience using Excel, Word, and/or Outlook in a professional or academic setting.

Preferred Qualifications
-Experience with Electronic Medical Records and data entry.
- Medical insurance verification and experience explaining coverage to patients.
- Healthcare billing experience.
- Inbound call center experience in a high-volume or fast-paced customer service setting.

Verifiable High School Diploma or GED required.

Business Overview
It’s a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health colleague, you’ll be at the center of it all.

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!