CVS Health

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Operations Manager, Pharmacy Customer Care

at CVS Health

Posted: 3/22/2019
Job Reference #: 937776BR
Keywords: support

Job Description

Job Title :
Operations Manager, Pharmacy Customer Care
Job ID :
Location :
RI - Cumberland
Street Address :
2100 Highland Corporate Dr
Category :
Description :
Job Description
The Operations Manager, Pharmacy Customer Care provides direct and indirect guidance to the licensed Pharmacy Customer Care supervisory staff and representatives in an inbound and outbound environment. The Manager is responsible for leading all aspects of daily operations including general oversight and management of Registered Pharmacist (RPh) and/or Technician (CPhT) teams. The Operations Manager participates in the development and leads the implementation of organizational strategies that improve patient medication adherence and optimize outcomes. Key responsibilities include direct leadership and development for Call Center Supervisors, oversight of licensed call center staff and delivery of stated KPI's.

Required Qualifications
5+ years of experience in a call center management position

Preferred Qualifications
Preferred Qualifications :
Expert level leadership skills and the ability to set high standards of performance and coach colleagues to continued success.
Self-directed with excellent follow up and organizational skills
Must have a demonstrated results-oriented approach
Ability to accurately assess talent, manage and motivate teams
Must be able to lead diverse work groups in a highly professional and specialized work environment
Leadership experience in a team-oriented environment
Strong analytical and problem solving skills
Strong presentation skills; ability to effectively present information to all levels of the organization
Must have a sense of urgency, energy and enthusiasm
Proficient with Microsoft Office tools (PowerPoint, Excel, Word, Project, Visio and Access).
Experience in healthcare or the retail pharmacy industry

Verifiable High School diploma or GED is required.

Business Overview
It’s a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health colleague, you’ll be at the center of it all.

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!