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Member Marketing Strategy Advisor

at CVS Health

Posted: 3/8/2019
Job Reference #: 905303BR
Keywords: management

Job Description

Job Title :
Member Marketing Strategy Advisor
Job ID :
Location :
RI - Woonsocket|IL - Northbrook|TX - Irving|AZ - Scottsdale
Street Address :
1 CVS Drive
Category :
Description :
Job Description
As the Member Marketing Strategy Advisor you will be responsible for supporting key programs to drive optimal, end-to-end customer experience among our most valuable Pharmacy Benefit Management members at the lowest cost of service. You will use key insights from data analytics, research and customer experience journey mapping to develop engagement strategies that aid members on their path to better health.

- Prioritize projects using a variety of data
- Develop the business case to understand customer experience impact of prioritized projects
- Use an agile methodology to test solutions with members
- Evaluate project performance

- Transitioning from reactive, prescription focused engagement; to a more member-centric model
- Driving digital self-service as an alternative means to calling Customer Care
- Optimizing the experience for mail pharmacy utilizers
- Reducing print communication costs / driving member awareness and adoption of paperless solutions

Your success will be determined by your ability to support in the evaluation of member experience opportunities coupled with business outcomes across the PBM member life-cycle, and identify areas of improvement across the member’s experience. You will need to work both independently and collaboratively on several projects simultaneously and work closely with the Member Strategy team to identify ways to improve performance and bring sophisticated marketing strategies to bear. Cross-enterprise thought leadership and the aptitude to influence business units to align activities around prioritized member segments and experience design initiatives is essential. You will be planning and leading projects to continuously improve processes and methodology in close coordination with internal partners. You will be involved in the development of innovative solutions for improvements and enhancements while partnering across the enterprise to influence important partners. Developing and managing to project plans and timelines that cover estimates, requirements, design, construction, test, deployment and benefit tracking will also be a key part of your position. You will own problem analysis, solution validation, risk management, issue resolution and partner engagement processes and collaborate with all business units within the company. Getting your assigned projects across the finish line on time and at the highest standard will be your ultimate goal.

Required Qualifications
* 5 or more years of Marketing across both traditional and digital channels, along with some Business Analysis, Operations, and Research experience
* Minimal travel may be required

Preferred Qualifications
* PBM, clinical, healthcare and/ or related industry experience strongly preferred. Experience in customer experience (CX) a plus.
* Self-starter with a natural desire to be curious
* Highly organized and detail oriented
* Strong background in business analysis, using data and research
* Superb relationship and collaboration skills with proven ability to influence across the organization (with success in gaining followers across levels of the organization)
* Results driven with the ability to clearly develop and articulate key success measures
* Strong critical thinking skills with a proven ability to develop sound strategic plans
* Ability to craft and deliver regular presentations to key partners that effectively establish logical frameworks, communicate key findings, and summarize insights, implications, and recommendations
* Comfort and experience in working with key business partners who are off-site/virtual

* Bachelor’s Degree in Business Management, Marketing, or a related field is required

Business Overview
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units - MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking Advice and Counsel

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website:

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!