CVS Health

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Director Digital - Health Transformation

at CVS Health

Posted: 12/1/2018
Job Reference #: 903899BR

Job Description

Job Title :
Director Digital - Health Transformation
Job ID :
Location :
RI - Woonsocket|MA - Boston
Street Address :
1 CVS Drive
Category :
Description :
Job Description
The Director Digital - Health Transformation will lead a cross-functional team responsible for the strategic development, piloting and scaling of new digital initiatives and tools in support of future retail vision. The primary objective of this team is three fold: partner with cross-functional stakeholders to define and build growth programs and the corresponding digital experiences; support CVS Health transformation initiatives by providing seamless customer access to products, services and other unique experiences; and lastly ensure the proposition delivers differentiated, positive customer experiences and defined financial goals that support the broader CVS Health mission. CVS is hiring for a leader that has proven experience in leadership and team building, strong interpersonal and communications skills, and the ability to partner with multiple groups within the organization to define and execute a roadmap .

Primary roles and responsibilities include:
- Lead the product strategy and technology initiatives that create world class digital experiences to transform healthcare. These experiences will require broad cross functional collaboration and integration to be successful. This leader must work with many teams and leaders to gain buy-in and approval as these capabilities will have heavy operational dependencies and cannot be developed in a silo.

- Partner closely with key stakeholders with cross-functional partners including IT, Health Transformation, Strategy, and Health Services to define the product vision, roadmap, and supporting processes required

- Ensure end to end quality and non-functional performance of all aspects of the digital experiences

- Apply customer mindset in defining, building and prototyping new digital tools and experiences to support the CVS Health customer

- Use critical communication skills and business reporting effectively, both verbally and on paper, to support senior leadership presentations

- Influence and partner with internal and external partners to drive digital and total enterprise value for CVS

- Lead the planning and execution of key digital strategic initiatives with ownership of timelines and delivery of high quality experiences

- Anticipate bottlenecks, make tradeoffs, balance the business needs versus technical and operational constraints while continuously improving the customer experience

- Prioritize and manage multiple projects and work streams to ensure viable products are built and manage a roadmap of future enhancements

- Synthesize customer insights and ask key questions to inform the shape of digital experiences

Required Qualifications
- Minimum 10 years of experience in product development or management within a digital setting, (ideally using agile development methods) OR
MBA plus minimum 3 years of post MBA top-tier consulting experience

- Minimum 10 years of leadership experience OR MBA plus minimum 3 years of post MBA top-tier consulting experience

Preferred Qualifications
- Track record effectively building, managing and improving digital products and experiences
- Self-motivated, high energy individual who can easily function in a high demand, performance driven environment of action to engage diverse audiences and influence senior executives
- Strong verbal and written communication skills with a demonstrated experience engaging and influencing senior executives.
- The ability to communicate effectively and succinctly, both verbally and on paper, and with all levels of an organization
- Experience in team building and leadership involving direct, indirect, and non reports
- Demonstrated ability to work cross-functionally with engineering, design, and project management counterparts to deliver products/services.
- Experience building and integrating new digital tools including voice, chat or digital coaching a plus
- Experience using quantitative skills with the ability to link product design and features to strategic objectives while using hard data and metrics to substantiate assumptions and recommendations

Bachelor’s degree, Masters or MBA preferred

Business Overview
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units - MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking Advice and Counsel

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website:

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!