CVS Health

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Customer Relations Supervisor

at CVS Health

Posted: 11/19/2018
Job Reference #: 868726BR

Job Description

Job Title :
Customer Relations Supervisor
Job ID :
Location :
RI - Cumberland
Street Address :
2100 Highland Corporate Dr
Category :
Description :
Job Description
The Customer Care Supervisor provides daily leadership, management and guidance to the licensed Call Center staff.

Responsibilities of the Customer Care Supervisor include:
Ensuring superior service for our customers and retail partners by providing information feedback and coaching to agents supporting the call center service level standards by holding teams accountable for results as well as flawless execution of inbound/outbound calling programs and associated performance metrics. Creating and supports a culture of inclusion and diversity, ensuring all actions are in complete alignment with CVS practices, policies and values as well as state, federal and regulatory requirements.

Position hours: Tuesday - Friday 8:00AM - 4:30PM, Saturday 10AM - 6:30PM

Required Qualifications
2 + years leading, coaching and developing teams

1 + year using MS Office Suite - Word, Excel, PowerPoint

Preferred Qualifications
Experience in use of call center technologies/applications preferred.
Experience working in a call center environment preferred.
Expert level leadership skills and the ability to set high stands of performance and coach colleagues to continued success.
Retail Pharmacy experience preferred.
Ability to assess talent, manage people and motivate others.
Strong interpersonal and relationship building skills.
Experience in Employee Relations matters.
Excellent oral, written and interpersonal communications skills.
Ability to work in a structured, fast paced call center environment.
Analytical skills.

Verifiable High School diploma or GED is required.

Business Overview
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units - MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking Advice and Counsel

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website:

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!